Notes on Inquiries
1. Depending on the content of your inquiry, it may be shared within the Sumitomo Electric Group, and you may receive a response from a responsible or relevant Group company.
2. It may take several days to respond to your inquiry. We may be unable to accommodate requests for specific response deadlines or an urgent responses. Responses may be delayed until the next business day or later following Saturdays, Sundays, national holidays, Golden Week, summer holidays, and year-end and New Year holidays.
3. We will not respond to inquiries or forward e-mails to responsible departments or Group companies if they involve the following:
･Sales, slander, or requests for questionnaires, surveys, donations, etc.
･Inquiries about contents that are not directly related to Sumitomo Electric
･Inquiries from customers who have committed prohibited acts
4. Please fill in your address, telephone number, e-mail address, etc., correctly. If we are unable to confirm your contact information, we may not be able to assist you.
5. We will not provide individual responses to your opinions or requests.
6. Please refrain from using Sumitomo Electric's or its Group companies' response to your inquiry, in whole or in part, for any other purpose.
7. To ensure the security of your personal information transmitted from this site, we protect the information you entered through the secure sockets layer (SSL) technology. By using an SSL-compliant browser, your personal information will be securely encrypted for transmission.
